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CV Profile No.49198

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Job category searched
» IT, new technologies
» IT, software engineering, Internet
» Industry, production, manufacturing and other
» Maintenance, servicing, after-sales services
Professional experience . 2 to 5 years
Professional Experience: 
System Support Analyst
Since 06.2021
○ Provide frontline customer support for WAERlinx. ○ Provide implementation support for WAERlinx. ○ Review and contribute to customer test plans, execute test scenarios, capturing and logging of test results. ○ Work in line with the EULA in order to prevent any breaches of the agreement. ○ Resolve issues by taking customers through a series of actions using either the telephone or email. If the user problem cannot be resolved then log the case in Jira and monitor and track the status of open cases. ○ Assist with planning and execution of customer User Acceptance Testing. Including the logging of test results and retesting as and when required. ○ Maintain a good working relationship with customers and other professionals, e.g. Software Developers, Testers and Implementors. ○ Adhere to the SOC1 requirements. ○ Assist with set up test and production systems. ○ Maintain and present KPI information related to customer support cases. ○ Provide 2nd Line Support as directed by the Head of Departments. ○ Provide occasional 3rd Line Support as directed by the Head of Departments.
IT Graduate Trainee
Willdale Limited
06.2019 - 07.2021
* Spearheading the migration of SAGE to Palladium accounting ERP. * VPN installation for remote access to our cloud hosting facility. As well setting up fail-over link to avoid service disruptions. *Implementation and maintenance VoIP management solution call tracking and recording. *Database and system migration to a cloud based facility for all internal systems. *Development and deployment of a internet user management software as a measure to manage user access and maintain it so that it is in line with IT policy. *Mailbox migration and hosting from Zol to Microsoft Exchange as well as the implementation of Microsoft 365 business throughout the organisation. *Establishment of a helpdesk facility to address all IT related challenges within the organisation., this includes user training and fault resolution. *Setup user cyber security awareness programs so that personnel act as a human firewall against cyber attacks
Java, PHP and Laravel framework, C#, SQL, MySQL, Postgresql
Education . Bachelor
Bcs Information Systems
Midlands State University
08.2013 - 12.2017
The aim of this unique programme is to combine an in-depth coverage of computing and its applications with a systematic approach to the design and construction of high quality software and systems. • design and implement a programming task • use a wide of range of tools available to the software engineer • show knowledge of the current state of technology across a broad spectrum. • demonstrate a sound educational basis to cope with future technological developments. • analyse, design, implement and maintain information systems.
More information
in 1 month
Blantyre - Central - Lilongwe - Northern - Southern - International
Permanent contract - Fixed-term contract - Freelance

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