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CV Profile No.25589

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Job category searched
» IT, new technologies
» Management
» Marketing, communication
» Banking, insurance, finance
» Electricity, water, gas, nuclear, energy
» Industry, production, manufacturing and other
» Research and development
» Telecom
Professional experience . More than 10 years
Professional Experience: 
Customer Services Representative
Skyband Corporation
07.2004 - 03.2017
I previously, worked as a helpdesk technician before I was moved to the current position. Supervising the Call Center, assisting customers in setting up accounts, troubleshooting hardware/software, LAN including Cisco routers, Catalyst Switches Mikrotik routers and Linux server problems. Installation and configuration of VPOP3 mail server, managing users in Microsoft Exchange server 2003/2007, setting up wireless networks using Linksys routers and Mikrotik routers, configuring VPNs in Mikrotik routers. Network monitoring using cacti, Munin, and monitoring of Linux mail server scanners using MailWatch. Managing client databases in Microsoft SQL 2008. Server virtualization using KVM and VMWare. Assisting customers who have varying levels of IT skills, some of them are systems administrators or IT managers on networking, hardware and software troubleshooting. This required excellent interviewing.
Pre-Sales Support Engineer
Skyband Corporation
Since 03.2017
.Proactively scoping the technical solution required to address customer requirements, assessing customers met and unmet needs, and recommending solutions that optimize value for both the customer and the firm. •Securing input from all necessary solution stakeholders within the customer firm. Adapting solutions, as necessary, to ensure appropriate support. •Coordinating closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements. •Securing from customer technical staff commitments needed to ensure a deal’s “technical close.” •Providing coaching and professional development to team-member sales associates to enhance their product knowledge, technical acumen, and technical sales skills. •Opportunistically pursuing additional business development opportunities within customer firms. •Collaborating with sales to ensure these opportunities are effectively covered and advanced. •Monitoring customer support for technical solutions proposed throughout the sales process, and alerting the sales and account teams to potential risks of deal closure
Self-motivated Team leadership Conflict resolution Strong verbal communication Time management Communication
Education . Master
Masters of Business Administration
University of the People
01.2019 - 04.2021
This is an online course covering the following subjects: Core Subjects BUS 5110 Managerial Accounting BUS 5111 Financial Management BUS 5112 Marketing Management BUS 5113 Organization Theory and Behavior BUS 5114 Management Information Systems and Technology BUS 5115 Business Law, Ethics and Social Responsibility BUS 5116 Operations Management BUS 5117 Strategic Decision Making and Management Electives: BUS 5211 Managing in the Global Economy BUS 5411 Leading in Today’s Dynamic Contexts BUS 5511 Human Resource Management BUS 5611 Managing Projects and Programs Capstone Project Management Capstone
Bachelor of Science Information Technology
Amity University
01.2010 - 12.2013
This was a general IT course covering Programming, Networking (Cisco), Databases (Oracle), Operating Systems (Linux), and management.
Advanced Diploma in Information Processing
University of Malawi, Ploytechnic
02.2003 - 02.2004
This course covered basic programming using Microsoft Visual Basic, Introduction to Programming, Electronics and Networking
More information
in 1 month
Blantyre - Central - Lilongwe - Mzuzu - Northern - Southern - International
Permanent contract - Fixed-term contract

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