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Senior UX Writer

Published on 01.02.2023

Company

Website : https://www.smg.com
Industries :
IT, software engineering, Internet
Job ads : See our Job Ads
SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining... read more

Job Ad & Profile Description

Position : Senior UX Writer

SMG - Service Management Group is hiring a UX Writer to join our team! 

If you are a dynamic, positive individual looking for a fully remote career opportunity in a fun industry with a growing business, we want you to join our team!

As a member of the UX team, you will partner with Technology and Product teams to create cohesive, useful and delightful copy across the customer journey, and across multiple touchpoints including digital assistants and chatbots.

This is what you will be doing:

  •  Collaborating with Designers, Researchers, Client Insights, Product and Technology throughout all stage of the product development lifecycle: Discovery, Concept, Development, Launch and Ongoing support.
  • Creating concise and easy-to-understand UI text that facilitates user navigation, on-boarding, error messages, notifications, instructional materials and other components of the end-to-end user experience.
  •  Working closely with stakeholders on Personality Design, Conversational Flows, Interaction Models (Utterances, Intents, Responses) to create useful and delightful conversational experiences
  • Ensuring a holistic and cohesive Tone of Voice across all products, that is supported by building and maintaining writing guidelines and principles.
  • Understanding and applying accessibility principles.
  • Using data and user insights to optimize new and existing copy.
  • Collaborating, guiding and influencing the team by sharing best practices, providing direction and advice on the projects involving text/copy
Required profile for job ad : Senior UX Writer

You are a perfect match for this role if you have:

  • 5+ years of UX writing experience
  • 2+ years experience designing voice or chat(text) operated user interfaces or conversational agents.
  • Portfolio featuring examples of conversational experiences and product features.
  • Excellent writing skills (impeccable spelling and grammar) and proven track record of writing in different styles and tones.
  • Ability to translate complex subjects and language into accessible, engaging, and human content.
  • Familiarity with user experience research principles and practices, and understanding how to use data to provide informed user insights
  • Solid experience working with cross-disciplinary teams (UXD, UXW, technology, product teams…) and B2B products in a rapidly changing agile environment
  • Knowledge about accessibility requirements

Good to have:

  • Bachelor’s Degree from an accredited 4-year college or university
  • Degree in Linguistics, English, Journalism, or Screenwriting
  •  Formal Conversational UX training

What we offer to our talent:

  • This is a fully remote, permanent, full-time position. You can work from anywhere.
  • Unlimited paid leave and 14 weeks of paid parental leave offered to all our associates globally.
  • Ample opportunities to learn and grow.
  • Diverse, experienced, and friendly team which will welcome you, support you and challenge you.
  • We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.
Job criteria for job ad : Senior UX Writer
Job category :
IT, new technologies
Industries :
IT, software engineering, Internet
Employment type :
Permanent contract - Fixed-term contract
Region :
Blantyre - Central - Lilongwe - Mzuzu - Northern - Southern - International
Experience level :
2 to 5 years
Educational level :
Bachelor
Key Skills :
AGILE
NORTHERN
ACCESS
Number of Position(s) : 1
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