Google Play

Product/Account Management Head (Hybrid)

Published on 20.05.2022


Website :
Industries :
IT, software engineering, Internet
Marketing, communication, media
Job ads : See our Job Ads
At Viamo, we believe that information is power. We envision a world where all people have access to the information they need to make decisions... read more

Job Ad & Profile Description

Position : Product/Account Management Head (Hybrid)

The Product/Account Management Head will be a senior member and an integral part of the Viamo team in Malawi and a driving force behind the company’s platform growth strategy. As the Product/Account Management Head, you will be responsible for transforming and significantly scaling the impact and revenue potential of the existing Platform. You will do this through building and maintaining MNO/Telco relationships and aligning their business needs with Viamo’s business and impact objectives. A successful candidate can empathise with Viamo’s users to understand how we can broaden the reach of our platform and increase engagement with Viamo’s mobile solutions as well as Viamo’s partners (our clients) to understand their priorities and how large-scale mobile communication can help them reach their goals.
Key Responsibilities:
A successful Product/Account Management Head will:

  • Expand the reach of the platform within the country and substantially increase user engagement levels.
  • Uncover, translate and serve user needs around potential solutions.
  • Identify and establish partnerships that will multiply and diversify the platform’s value proposition.
  • Oversee in-country monitoring, quality control, and success of the platform, piloting and evaluating new initiatives, leading ideation sessions, and external communication MNO/Telcos and other partners.
  • Support the Country Manager/Director to secure new business contracts for the 3-2-1 Platform and create monetization opportunities for the platform.
  • Test hypotheses and solutions in-country, in collaboration with the 3-2-1 Global Product Team through an iterative process and data-driven decision-making.
  • Analyze user behavior on the product by monitoring all key indicators to identify potential challenges and brainstorm innovative solutions.
  • Own and maintain MNO/Telco relationships including but not limited to:
  • Ensuring the continuation of existing MNO relationships including liaising with MNO marketing and legal teams and taking ownership of contractual matters that will help achieve business goals and safeguard interests.
  • Pitch and build new relationships to make the 3-2-1 Platform a multi MNO Platform.
  • Ideate and help create additional shared value features and services on the platform for business viability for all stakeholders i.e., MNO/Telcos, content partners, and marketing channels.
  • Determine opportunities that can further strengthen the value proposition of the 3-2-1 Platform in-country-engage with key public, non-government, and private stakeholders to create new partnerships.
  • Support the Country Director/Manager with the sale of 3-2-1 products to significantly grow the revenue generated by the 3-2-1 Platform.
  • Lead and guide the in-country 3-2-1 Team to ensure responsibilities pertaining to platform structure, content management, and impact reporting are performed as per the required quality.

Key Performance Indicators:

  • Expansion & launch of the 3-2-1 Platform to additional MNOs in the country.
  • Monthly Active Users (Acquisition)
  • Monthly User Benefits (Content Messages Listened to) (Engagement & Retention)
  • Monthly revenue generation from the 3-2-1 Platform

Team and Reporting Structure:

  • The role reports to the Country Director
  • The 3-2-1 Product Manager reports to this role
Required profile for job ad : Product/Account Management Head (Hybrid)


  • We’re looking for someone who has a demonstrated passion for Viamo’s vision and mission. Our ideal candidate has :
  • At least 5 years of experience in a Product/ Account Management role. Specifically, we are looking for candidates who have experience in Key Account Management, Products, or Business Development for MNO/Telcos, Telecommunication System integrators, Telecom Partnerships. Additionally, the candidate has at least two years of field experience in product development, testing, or product design.
  • The ideal candidate has experience overseeing information products and services delivered through IVR, SMS, and USSD (to basic phone users) and a deep understanding of how to improve user experience on such platforms.
  • A track record of growing the user base and engagement levels on a mobile product/service.
  • Proven experience in pitching to and negotiating with a C-suite audience.
  • Experience working with Viamo’s partners. Our partners include all large organizations working in emerging markets: international development agencies, healthcare providers, financial institutions, agricultural input suppliers, etc.
  • Experience working in both a cross-functional, multi-cultural team environment and working autonomously to deliver results with limited day-to-day oversight.
  • Good communication & presentation skills (oral and written).
  • Adapting to a changing environment as per organizational needs.
  • Multilingual abilities, especially the local languages of Malawi are an asset.
  • Bachelor's or master's degree in Business administration, management, computer science, engineering, marketing, economics, or a related field.
Job criteria for job ad : Product/Account Management Head (Hybrid)
Job category :
Marketing, communication
Industries :
IT, software engineering, Internet
Marketing, communication, media
Employment type :
Permanent contract - Fixed-term contract
Region :
Experience level :
5 to 10 years
Educational level :
Spoken language :
englishgood level
Number of Position(s) : 3

Share this offer with your network

Other jobs that might interest you

Communication Officer


FUNCTION: The position is responsible for establishing and managing relations with media representatives within Malawi including providing background information, Heifer Project International Malawi Program intervention information, and facilitating media ...

Region of : Lilongwe

Marketing Consultant

31/03/22 | AFRICAWORK

We are looking for profiles and CVs of  Marketing Consultants  that we will send to our large account customers for their future recruitment needs. Missions: Advise the company on marketing strategies to adopt; Analyze the evolution of the business market ...

Region of : Blantyre - Central - Lilongwe - Mzuzu - Northern & Southern